Using Message Templates

Message Templates

Message Templates are reusable content blocks that can be used across multiple bots and messages.

Benefits

• Consistency - Same content across all bots
• Efficiency - Update once, apply everywhere
• Organization - Keep messages organized in one place

Creating a Template

1. Go to Message Templates
2. Click Create Template
3. Fill in the content
4. Save

Template Content

Templates can include:

• Text with formatting
• Media attachments
• Inline keyboards
• Reply keyboards

Using Templates

When creating a Bot Message or Broadcast, select a template. The message inherits template content but can override specific fields.

Override Behavior

If a message has its own content, it uses that instead of the template. Empty fields fall back to the template values.